Get in Touch With Us
Whether you have a question about one of our casino reviews, want to flag something that looks out of date, or simply have a suggestion for a topic we have not covered yet — we are happy to hear from you. This page explains the best way to reach our team and what happens once you do.
How to Contact Us
Email is the most reliable way to reach us. Every message goes directly to a member of our editorial team — no bots, no automated holding replies. We aim to respond within two working days. Please write to us at [email protected]
To help us get back to you faster, include a brief subject line that describes your enquiry. A sentence or two of context at the top of your message means we can direct it to the right person straight away rather than going back and forth.
What You Can Get in Touch About
There is no strict list of topics we will and will not respond to. That said, here are the kinds of messages we receive most often:
- Questions about our reviews — If you would like more detail on how we assessed a particular casino, what a rating means, or how our evaluation process works, just ask.
- Corrections and accuracy concerns — We research and verify our content carefully, but casino offers, terms and conditions change quickly. If you spot something that looks wrong or out of date, we want to know. Accuracy matters to us, and reader feedback is a genuine part of how we maintain it.
- Content suggestions — Have a question we have not answered, or a topic you think deserves its own page? We take suggestions seriously when shaping what we publish next.
- Partnership and commercial enquiries — If you represent a casino operator, software provider or affiliate network and would like to discuss how we work together, please introduce yourself and outline what you have in mind. Note that commercial relationships do not influence our editorial rankings or ratings.
- Responsible gambling concerns — If you or someone you know is experiencing difficulties related to online gambling, please mention this in your message. We will point you towards appropriate support services in Australia, including the 24-hour Gambling Help Online service at gamblinghelponline.org.au or by phone on 1800 858 858.
What Happens After You Send Your Message
Your email is read by a real person on our team — not filtered by an automated system. We do not use templated holding responses as a substitute for a genuine reply. Once we have reviewed your message, we will respond directly to the email address you wrote from.
Our usual turnaround is two working days. During periods when we are managing a higher volume of enquiries, it may take a little longer. We appreciate your patience and will always follow up.
A Note on How We Work
Australia Casino is an independent comparison site. We review and rank offshore online casinos available to Australian players, covering areas such as welcome bonuses, online pokies, live dealer games, payment methods including PayID and bank transfer, withdrawal processing and mobile compatibility.
Our editorial ratings are based on research and verification — not on advertising spend or commission arrangements. The casinos that appear at the top of our rankings earn their position through the criteria we apply, not through a commercial relationship with us. If you have questions about our methodology, we are happy to explain it.
If you are new to our site and looking for somewhere to start, our homepage walks through the top-rated options for Australian players, and each individual casino review covers the details that matter most — terms attached to welcome offers, RTP expectations, withdrawal limits and responsible gambling tools available to players in Australia.
Keeping Our Content Honest
Reader feedback has a real effect on what we publish. When someone flags an inaccurate bonus amount, a changed withdrawal policy or a term that is no longer current, we investigate and update. When someone suggests a question we have not addressed, it often becomes part of a future page.
We are committed to producing content that is accurate, useful and written for Australian adults who want to make informed decisions — not for search engines. Your input helps us stay honest about that.
Thank you for visiting. We look forward to hearing from you.